If you just recently purchased your diffuser and it suddenly
stopped working, do not worry for half a second, we absolutely stand behind our
products and we got YOU covered.
As you know, these diffusers are hand crafted to perfection
with the highest grade of hard wood, and hand blown glass by master craftsmen. The
Organic Aromas diffusers are very sturdy it will run for over 2000 hours at the
least, but with proper maintenance, it can and it will run for over 4000 hours.
If you are encountering this problem, we are absolutely sure
that this can be easily be solved and taken cared of by following our troubleshooting
guide:
Can you hear a humming or buzzing sound?
Is the lights on?
What oils have you been using? Did you use any thick oils in
the past such as Frankincense, Sandalwood, Myrrh, Benzoin?
Since your purchase, have you tried any cleanings??
If yes, what cleanings have you tried?
If no, there is a high probability that your diffuser is not
broken but your glass reservoir is clogged.
In this case, please perform the deep clean by soaking your glass
reservoir in HOT boiling water, add a few drops of dishwashing liquid, agitate
it a bit, and leave it for 20-30 minutes to let the oil residue loose. Please
understand it may take 2-3 times of deep cleaning depending on the oil residue
that is causing the clog in your glass. Please refer to this video for your reference:
https://www.youtube.com/watch?v=2IRYTwthqsI
To make sure that your base has not diminished its capacity,
can you try plugging your base, remove your glass reservoir, turn the knob to
the highest level, and place your finger in the hole with a rubber ring. Can
you feel any air pressure in there?
Please let us know how everything works out after trying
these troubleshooting techniques. If we are lead to a conclusion that you received
a faulty diffuser, or glass we will replace it. Your diffuser is under 1-year
warranty and we are here to give you your money’s worth.
We’d love to hear from you, and send us an email and we are
more than happy to assist you.