Recall of the Organic Aromas Wintergreen Essential Oil
Organic Aromas wishes to announce the recall of the Wintergreen Essential Oil: which was sold from November 2017 through January 2020 through our website www.organicaromas.com. The reason for this recall is failure on our part to provide a child safety cap for our dear customers. Wintergreen essential oil contains the substance methyl salicylate which is hazardous to children; as it poses the risk of poisoning if swallowed. We take full responsibility and apologize to our valued customers for this. Organic Aromas is fully committed in conforming to the Poison Prevention Packaging Act (PPPA). To this end, we have reached the following remedial decisions:
1.) Customers who bought the Wintergreen Essential Oil can contact us and ask for a full refund or replacement with a suitable essential oil of the same value. We urge consumers to immediately store the wintergreen essential oil bought in a safe location away from children. All products sent back to us will be destroyed accordingly. To ask for refund/replacement or other related inquiries, our consumer contact is given below:
Consumer Contact: Organic Aromas toll-free at 1 (800) 369-5764 from 10 a.m. to 6 p.m. ET Monday through Friday, email at firstname.lastname@example.org, or online at www.organicaromas.com and click on RECALLS in the footer.
Vital Recall Details
The recalled Organic Aromas Wintergreen Essential Oil comes in amber glass bottles. The caps are in black or white. The product is packaged in 2 ml, 10 ml, 30 ml and 50 ml size bottles with volumes indicated on the white label. The 2 ml bottle was sold as a sample product in the 'Discovery Collection'. So far, no injuries or incidents have been reported with the sale of this oil. The product was sold between $12 and $84. This recalled essential oil was manufactured in Taiwan for Organic Aromas. This recall fulfills the requirements by the U.S Consumer Product Safety Commission (CPSC).
2.) To demonstrate our dedication to consumer safety, we have decided to carry child safety caps on ALL our essential oil bottles. By the end of 2020, all our bottles will reflect this change.
3.) To promote better understanding and to enhance education regarding essential oil safety, Organic Aromas is in preliminary discussion to launch a dedicated non-profit portal. Here, consumers can get vital information on essential oils and how to use them effectively and safely for health and wellness.
4.) Finally, we have chosen to discontinue the sale of Wintergreen Essential Oil. Instead, we have added the alluring Roman Chamomile Oil to our collection. This is in a bid to enhance your overall aromatherapy experience.
We want to thank our esteemed clients for being part of the vibrant Organic Aromas community. We have renewed our promise to serve you even better with quality products and exceptional customer service.