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Please activate your one-year warranty by signing up here. No replacement shall be made if you have not registered your purchase, name and email. In case the product has been properly used, but experiences normal product failure, Organic Aromas shall provide a one-year free maintenance service according to situations stated below.

In the event of product failure, please bring the product, accessories and the warranty card to the original retail/online store while seeking maintenance.

Organic Aromas shall not provide free maintenance in the following situations:

  1. Customer did not activate the warranty at www.organicaromas.com/warranty.
  2. Malfunctions that occur after one year from the date of purchase.
  3. Deliberately altering the purchase date and other information.
  4. Malfunctions caused by fire, earthquake, storm, flood, pollution, disaster, war or other external factors.
  5. Malfunctions caused by dropping or transportation.
  6. Damage caused while operating the product, scratches or stains caused by dirt or other factors.
  7. Malfunctions caused by disassembling, modifying or repairing, on your own.
  8. Normal wear of LED lights, accessories and other consumables.
  9. Malfunctions caused by failure to use specific essential oils as indicated.