Please activate your one-year warranty by signing up here. No replacement shall be made if you have not registered your purchase, name and email. In case the product has been properly used, but experiences normal product failure, Organic Aromas shall provide a one-year free maintenance service according to situations stated below.
In the event of product failure, please reach out to us via firstname.lastname@example.org and provide your order ID and let us know the issues you are facing.
Organic Aromas shall not provide free maintenance in the following situations:
- Customer did not activate the warranty at www.organicaromas.com/warranty.
- Malfunctions that occur after one year from the date of purchase.
- Deliberately altering the purchase date and other information.
- Malfunctions caused by fire, earthquake, storm, flood, pollution, disaster, war or other external factors.
- Malfunctions caused by dropping or transportation.
- Damage caused while operating the product, scratches or stains caused by dirt or other factors.
- Malfunctions caused by disassembling, modifying or repairing, on your own.
- Normal wear of LED lights, accessories and other consumables.
- Malfunctions caused by failure to use specific essential oils as indicated.
- Allowing essential oil to enter the base and ruin the pump.